These Terms of Service govern the use of this website and any services provided by Shaan Roy ("I", "me", "my") through shaanroy.com or directly via communication channels such as WhatsApp, email, or Fiverr.
By contacting me, submitting a project request, or hiring me for any service, you agree to these terms. If you do not agree, please do not use my services.
I offer freelance WordPress-related services including but not limited to:
The scope of each project is agreed upon before work begins. Any work outside the agreed scope will be quoted separately.
New clients: For first-time projects, I operate on a pay-after-satisfaction basis. You only pay once the issue is resolved and you are satisfied with the result.
Returning clients: Standard payment is required before or upon delivery, as agreed at the start of the project.
Accepted payment methods (direct): Payoneer, NSave, Remitly, TapTapSend, and direct bank transfer.
Via Fiverr: Payment is handled through Fiverr's platform and their payment terms apply.
Each project has an agreed scope communicated before work begins. This includes what will be fixed, built, or configured.
I stand behind my work. If the same exact issue that was fixed reappears within 14 days of project completion, I will resolve it again at no additional charge.
This guarantee applies to the specific issue fixed and does not cover:
To ensure smooth project delivery, the client agrees to:
Any login credentials, API keys, or sensitive information shared with me for the purpose of completing a project will be kept strictly confidential. I will not share, store unnecessarily, or misuse any credentials provided.
I recommend changing passwords after project completion as a standard security practice.
Estimated turnaround times are provided at the start of each project and are not guaranteed unless explicitly stated as a deadline. Factors affecting delivery time include:
Speed optimisation projects may take up to 7 days. Emergency/urgent requests are handled when schedule allows and may carry an additional fee.
Monthly maintenance plans are provided on a rolling monthly basis with no long-term lock-in. Either party may end the arrangement with reasonable notice (minimum 7 days before the next billing cycle).
The scope of each maintenance plan is agreed in writing before the plan begins. Any work outside the agreed plan scope is quoted separately.
I take every reasonable precaution when working on client websites. However, I am not liable for:
My total liability for any claim is limited to the amount paid for the specific project in question.
Any custom code, scripts, or solutions I develop for a client become the client's property upon full payment. I retain the right to use anonymised project examples in my portfolio unless the client explicitly requests otherwise.
I do not claim ownership over any pre-existing content, themes, plugins, or assets belonging to the client.
These terms are governed by the laws of Bangladesh, where I am based. For EU-based clients, applicable GDPR and consumer protection regulations also apply.
Any disputes will first be attempted to be resolved through direct communication. If unresolved, disputes may be referred to the appropriate legal jurisdiction.
I reserve the right to update these Terms of Service at any time. Changes will be reflected on this page with an updated date. Continued use of my services after changes constitutes acceptance of the updated terms.
If you have questions about these terms or any aspect of working together, feel free to reach out:
